Refund policy

Return and Refund Policy

Customer satisfaction is important to us. We offer a 14-day return policy, giving you 14 days from the date you receive your order to request a return.

1. Return Eligibility

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging, including all accessories and included items. Proof of purchase is also required.

2. How to Request a Return

To initiate a return, please contact us through our Contact Us page within 14 days of receiving your order. Please provide your order number and the reason for your return.

Our customer support team will review your request and provide return instructions if your return is approved. Please do not send items back without receiving return instructions from us.

3. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us with your order number and clear photos of the issue. We will review the situation and provide an appropriate solution.

Original shipping fees are non-refundable unless otherwise required by applicable law or the return is due to our error.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed after approval. The time it takes for the funds to appear in your account may vary depending on your payment provider.

5. Exchanges

If you receive a defective, damaged, or incorrect item, please contact our customer support team. We will review your request and advise you on the available options.

6. Late or Missing Refunds

If you have not received your refund after the expected processing period, please check with your bank or payment provider first. If the refund is still missing, contact our customer support team for assistance.